Mission

The Groupe Germain mission is to create, develop and manage boutique and lifestyle hotels designed in line with the latest trends and environmental concerns, where personalized customer service is at the heart of every experience.

The mission of each of the Group’s hotels is to provide guests with personalized service delivered by attentive, qualified staff anticipating and exceeding every guest’s expectations.

Our vision

To be recognized as a leader in boutique hotel development and management, both by having innovative practices and by ensuring that our guests experience comfort, sophistication, and quality service from attentive staff.

Respect

For the guests – their need for a quiet and relaxing atmosphere that we provide with our unique care and discretion.

For the staff – whose honesty, sincerity, equality, integrity, happiness, team spirit and sense of accomplishment contribute to the success of our mission.

For the environment – we make use of the most recent advances in design and the latest developments in energy efficiency in order to become a benchmark for the industry.

Know-how

A staff guided by good judgment, discipline, maturity, proper training, a sense of independence and responsibility set the stage for style, courtesy and generosity in the experience provided and for commitment to exceeding our guests expectations.

Teamwork

A staff that is united in its desire to provide personalized service

Attention to detail

A staff that seeks to create a pleasing environment and project an image of skill and professionalism through its appearance, refined style and pride as representatives of the name, signature look and services of the Groupe Germain .